Our Return and Refund Policy delineates the procedures and terms governing the return of products purchased from Charles Wear. This policy has been crafted to ensure a fair and transparent process for both our esteemed customers and the company.
Eligibility for Return
Damaged or Incorrect Product: Customers may initiate a return for any Charles Wear product if the received item is damaged or if an incorrect item has been dispatched.
Full Price Items: Returns are accepted solely for items purchased at the full price. Products bought during a sale or using a discount coupon are ineligible for return and refund.
Fee: In the event of a return, Charles Wear will incur a restocking fee equivalent to 30% of the product’s cost. This fee will be deducted from the total refund amount.
Mode of Payment: The restocking fee will be subtracted from the overall refund, utilizing the original payment method.
Initiation: Customers should reach out to Charles Wear’s customer service team within 15 days of receiving the product to commence the return process.
Approval: Upon approval, customers will receive a return shipping label along with detailed instructions.
Condition of Returned Product: The product must be returned in its original condition, with all tags and packaging intact.
Inspection: Charles Wear will thoroughly inspect the returned product to confirm its condition.
Processing Time: If the return is approved, the refund will be processed within 15 business days.
Refund Method: Refunds will be issued through the original payment method, unless specified otherwise.
Sale Items: Items labeled as “SALE” cannot be returned or refunded.
Customized Products: Customized items are considered final and are not eligible for return or refund unless received damaged or if the customization does not align with the specified instructions provided by the customer.
For inquiries or concerns regarding our Return and Refund Policy, please connect with our customer service team at firstname.lastname@example.org.
Charles Wear reserves the right to amend this policy at any time. All modifications will be promptly posted on our website and will take effect immediately.