At Charles Wear, we approach shipping and delivery orders with utmost dedication because we value your time and investment.
When you choose a product from us, your preferences become our foremost priority. As your dedicated provider, we strive to meet your needs, aligning our delivery orders with the same commitment to excellence that defines our products.
Our premium products are consistently in stock and are dispatched the very next day after your order placement. For those “ready for delivery” items, anticipate their arrival at your doorstep within a swift 12 business days.
Should you opt for a custom-made product, the manufacturing process takes 2-4 weeks before it’s prepared for delivery. Hence, once your order is placed, anticipate delivery within a reasonable 15-20 business days.
Rest assured, we keep you in the loop about your order’s status through email and SMS notifications. While our service is exceptional, external factors such as inclement weather may cause occasional delays.
If your order surpasses the estimated timeframe, kindly reach out to us at info@charleswear.com, and we’ll promptly assist you.
Shipment
Our top priority is ensuring the prompt delivery of our products by selecting the swiftest shipping route available. Whether shipped via UPS, USPS, DHL, or FedEx, we provide tracking information to keep you informed about the progress of your shipment.
Tracking Information
Upon dispatch, we send tracking information via email and SMS, allowing you to stay updated on your delivery’s progress. Additionally, you can monitor the shipping status on our dedicated tracking page if you prefer.
Receiving
If you’re unavailable at the time of delivery, please arrange for someone to receive and sign for the order on your behalf. Alternatively, feel free to contact the courier service to schedule a rescheduled shipment.
In Case of Damage/Defect
While we are committed to delivering products of exceptional quality, in the rare event that you receive a damaged item due to shipment, initiating the exchange process is seamless. Simply follow our straightforward return and exchange policy for a swift resolution.